Refund policy

Return & Refund Policy

Life Loom
Email: lifeloom.support@gmail.com
WhatsApp: 0345-4403611
Address: Main Gulbahar Road, near Al Mayeda Model School, Main City, Peshawar, Pakistan

1. Return Policy

At Life Loom, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, you may request a return.

Return requests must be submitted within 7 days of receiving your order.

To request a return, please contact us through WhatsApp at 0345-4403611 or email us at lifeloom.support@gmail.com.

2. Conditions for Returns

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item should be returned with its original packaging, tags, and accessories, where applicable.
  • You must provide your order details or proof of purchase.
  • For damaged or incorrect items, please provide clear photos or videos of the product and packaging when contacting us.

Life Loom reserves the right to refuse a return if the item does not meet these conditions.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or other specific reasons. Such exclusions will be communicated on the relevant product page where applicable.

Items that have been used, washed, damaged after delivery, or altered by the customer may not be accepted for return.

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

We may ask you to provide photos or a video showing the issue. After verification, Life Loom may offer a replacement, exchange, or refund, depending on the circumstances and product availability.

5. Refund Policy

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the applicable payment method or another mutually agreed method.

Please allow reasonable processing time for the refund to reach you after approval.

6. Exchange

If you would like to exchange an eligible product, please contact us within 7 days of receiving your order.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative product or refund, as applicable.

7. Return Shipping

If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item, Life Loom will generally cover the reasonable return shipping cost.

For returns due to a change of mind, incorrect selection, or other reasons not caused by Life Loom, the customer may be responsible for return shipping costs.

8. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order. If your order has already been processed or shipped, cancellation may no longer be possible and the standard return policy may apply.

9. How to Request a Return or Refund

Please contact Life Loom using either of the following:

WhatsApp: 0345-4403611
Email: lifeloom.support@gmail.com

Please include:

  • Your name
  • Order number
  • Product name
  • Reason for the return/refund
  • Photos or videos, if the product is damaged, defective, or incorrect

Our support team will review your request and guide you through the next steps.

10. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Life Loom
Main Gulbahar Road, near Al Mayeda Model School, Main City, Peshawar, Pakistan
Email: lifeloom.support@gmail.com
WhatsApp: 0345-4403611

Last Updated: September 7, 2026