Terms of Service

Life Loom
Email: lifeloom.support@gmail.com
WhatsApp: 0345-4403611
Address: Main Gulbahar Road, near Al Mayeda Model School, Main City, Peshawar, Pakistan

1. Introduction

Welcome to Life Loom. These Terms of Service govern your use of our website, services, and the purchase of products from Life Loom.

By accessing our website or placing an order with us, you agree to be bound by these Terms of Service. Please read them carefully before using our website or purchasing our products.

2. About Life Loom

Life Loom is an online retail business based in Peshawar, Pakistan. We provide products to customers through our online store and related sales channels.

3. Use of Our Website

By using our website, you agree that:

• You will provide accurate and complete information when placing an order.
• You will use the website only for lawful purposes.
• You will not attempt to interfere with or damage the website or its functionality.
• You will not use the website to engage in fraudulent, abusive, or unauthorized activities.
• You are responsible for maintaining the accuracy of the information you provide to us.

We reserve the right to restrict or terminate access to our website if we believe these Terms of Service have been violated.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, colors, sizes, and other information displayed on our website are accurate.

However, actual product colors may vary slightly depending on your device or screen settings. Product availability may also change without prior notice.

Life Loom reserves the right to correct errors, update product information, or discontinue products at any time.

5. Prices and Payments

All product prices displayed on our website are subject to change without prior notice.

The total price payable for an order will be shown during the checkout process, including applicable delivery charges where relevant.

We reserve the right to cancel or refuse an order if there is an obvious pricing or listing error.

6. Orders

Placing an order constitutes a request to purchase the selected products. An order may be accepted, rejected, or cancelled by Life Loom for reasons including:

• Product unavailability
• Incorrect pricing or product information
• Incomplete or inaccurate customer information
• Suspected fraudulent activity
• Delivery limitations
• Other legitimate business reasons

If we cancel an order after payment has been received, we will arrange an appropriate refund.

7. Delivery

We aim to process and deliver orders within the estimated timeframe provided at the time of purchase.

Delivery times may vary due to factors outside our control, including courier delays, weather, public holidays, incorrect addresses, or other unforeseen circumstances.

Customers are responsible for providing a complete and accurate delivery address and contact number.

Life Loom is not responsible for delays caused by incorrect or incomplete information provided by the customer.

8. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

Customers should review the Return & Refund Policy before placing an order.

9. Order Cancellation

Customers may request cancellation of an order before it has been processed or shipped.

Once an order has been processed or dispatched, cancellation may not be possible. In such cases, the applicable return policy will apply.

10. Intellectual Property

All content on the Life Loom website, including but not limited to logos, brand names, photographs, product descriptions, graphics, text, designs, and other materials, is owned by or licensed to Life Loom unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

11. User Content and Reviews

If customers submit reviews, comments, photographs, or other content to Life Loom, they agree that the content must not:

• Contain unlawful, abusive, defamatory, or offensive material.
• Infringe the rights of another person or business.
• Contain misleading or fraudulent information.
• Include malicious software or harmful material.

Life Loom reserves the right to remove content that violates these requirements.

12. Privacy

Your use of our website and the information you provide to us may be subject to our Privacy Policy.

We take reasonable measures to protect customer information and use it for legitimate business purposes, including processing orders, arranging delivery, providing customer support, and improving our services.

13. Limitation of Liability

Life Loom will make reasonable efforts to provide accurate information and reliable services. However, we are not responsible for losses, delays, or damages caused by circumstances beyond our reasonable control.

We are not liable for indirect or consequential losses arising from the use of our website or products, except where liability cannot legally be excluded.

14. Third-Party Services

Our website may use third-party services such as payment providers, delivery companies, hosting providers, or other service providers.

These third parties may have their own terms and policies. Life Loom is not responsible for the independent actions, policies, or services of third parties.

15. Changes to These Terms

Life Loom may update or modify these Terms of Service from time to time.

Any changes will become effective when the updated Terms of Service are posted on our website. Your continued use of our website after changes are posted constitutes acceptance of the updated terms.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

Any disputes relating to these Terms or your use of our services shall be subject to the applicable laws and jurisdiction of Pakistan.

17. Contact Us

If you have any questions about these Terms of Service, please contact us:

Life Loom
Main Gulbahar Road, near Al Mayeda Model School, Main City, Peshawar, Pakistan

Email: lifeloom.support@gmail.com
WhatsApp: 0345-4403611

Last Updated: September 7, 2026