Shipping Policy

Life Loom
Email: lifeloom.support@gmail.com
WhatsApp: 0345-4403611
Address: Main Gulbahar Road, near Al Mayeda Model School, Main City, Peshawar, Pakistan

1. Shipping Overview

At Life Loom, we aim to process and deliver your orders safely and on time. This Shipping Policy explains our order processing, delivery timelines, shipping charges, and other important delivery information.

By placing an order with Life Loom, you agree to the terms outlined in this Shipping Policy.

2. Delivery Locations

Life Loom currently offers delivery within Pakistan.

Delivery availability may vary depending on the location and courier service coverage. If we are unable to deliver to your provided address, we will contact you using the contact information provided with your order.

3. Order Processing

Orders are normally processed within 1–3 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of high order volume, processing may take longer than usual.

4. Delivery Time

After your order has been dispatched, estimated delivery times are generally:

• Major cities: 2–5 business days
• Other areas: 3–7 business days
• Remote areas: Delivery may take additional time depending on courier coverage.

These are estimated delivery times and are not guaranteed. Delays may occur due to weather, courier issues, public holidays, security conditions, incorrect addresses, or other circumstances beyond our control.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated to the customer before the order is confirmed.

Life Loom may offer free shipping promotions from time to time. Any applicable conditions will be clearly communicated during the promotion.

6. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay the order amount to the courier upon delivery.

Customers should ensure that they are available to receive the order and have the required payment ready.

COD availability may vary by location and order.

7. Accurate Delivery Information

Customers are responsible for providing accurate delivery information, including:

• Full name
• Complete delivery address
• City and area
• Active phone/WhatsApp number
• Any useful delivery instructions

Life Loom is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

8. Failed Delivery Attempts

If a courier attempts delivery but cannot reach the customer or the customer is unavailable, additional delivery attempts may be made according to the courier's policy.

If an order is returned to Life Loom because the customer could not be reached, refused delivery, or provided an incorrect address, additional shipping charges may apply if the customer requests the order to be resent.

9. Tracking

Where tracking is available, Life Loom may provide the customer with a tracking number or tracking information after the order has been dispatched.

Customers can use the provided information to monitor the status of their shipment.

10. Delayed or Lost Shipments

If your order has been delayed beyond the expected delivery period, please contact us so that we can check the shipment status with the relevant courier.

If a shipment is confirmed as lost by the courier, Life Loom will work with the customer to resolve the matter through a replacement or refund, subject to the circumstances of the order.

11. Damaged Packages

If your package appears damaged at the time of delivery, please contact Life Loom as soon as possible.

For damaged or defective products, customers should provide clear photographs or videos of the package and product. Our team will review the issue and provide an appropriate resolution under our Return & Refund Policy.

12. International Shipping

At this time, Life Loom does not guarantee international shipping. If international delivery becomes available in the future, applicable shipping costs, customs duties, taxes, and delivery conditions will be communicated before the order is confirmed.

13. Contact Us

If you have questions about shipping or the status of your order, please contact us:

Life Loom
Main Gulbahar Road, near Al Mayeda Model School, Main City, Peshawar, Pakistan

Email: lifeloom.support@gmail.com
WhatsApp: 0345-4403611

Last Updated: September 7, 2026